Trust Private Group is an independent not-for-profit organisation helping individuals and families understand, navigate and communicate with government departments, public authorities and other organisations.
People should not need extensive knowledge of government processes simply to understand their options or have their concerns heard.
We are not a government agency. We provide confidential, independent support tailored to your situation.
We help you understand complex administrative processes in plain language — no jargon, no confusion.
From preparing correspondence to identifying the right department, we help you take the right steps.
When specialist help is needed, we connect you with appropriate legal, community and professional services.
Practical assistance for navigating government, complaints and information-access processes.
Guidance with Queensland Right to Information (RTI) and Commonwealth Freedom of Information (FOI) processes.
Learn more →Support preparing and organising correspondence, complaints and information requests to the right bodies.
Learn more →Help organising documents and preparing submissions so your concerns are communicated clearly.
Learn more →Referrals to legal, community, health, housing, domestic violence and other professional services when needed.
Learn more →Resources explaining your rights, available processes and avenues for review or complaint.
Learn more →Help finding the appropriate department, agency or oversight body for your enquiry or complaint.
Learn more →People should not need extensive knowledge of government processes or administrative systems simply to understand their options, access information or have their concerns heard. We exist to bridge that gap — with clarity, confidence and support.
If you need help navigating a complex situation, reach out. We're here to listen.
We respond to inquiries within 24 hours. Your privacy is respected at every step.
✉️ admin@gov-help.net