Educational resources to help you understand your rights, available processes and avenues for review or complaint.
The Right to Information Act 2009 (Qld) gives you the right to access information held by Queensland government agencies. This includes documents, emails, reports and other records. You can apply directly to the agency or seek a review if access is refused.
The Freedom of Information Act 1982 (Cth) gives you the right to access documents held by Australian Government ministers and agencies. Applications are made directly to the relevant agency, and review rights are available if access is refused.
Before making a complaint, it's important to identify the right department, agency or oversight body. Complaints about state government services, local councils, or specific industries may go to different bodies. We can help you identify the right one.
A clear, well-organised complaint is more likely to be taken seriously. Include: what happened, when it happened, who was involved, what outcome you're seeking, and any relevant reference numbers. We can help you prepare this.
Most agencies offer an internal review process if you're unhappy with a decision. This is usually the first step before escalating to an external body.
If internal review doesn't resolve the issue, there are often external oversight bodies that can review the decision — such as ombudsman offices, tribunals or information commissioners.
These resources provide general information. If you need practical support understanding or navigating any of these processes, we're here to help.